Refund Policy

We are committed to providing our customers with a seamless and enjoyable experience. Our refund policy
is designed to provide clear guidance in the event that you need to request a refund. Please review the
terms and conditions below.

Refund Eligibility and Conditions

Coverage Issues
If a service cannot be activated or used due to coverage limitations, you may be eligible to request a refund
or an alternative solution.
Technical Issues
If a technical issue originates from our side and cannot be resolved within a reasonable timeframe, a refund
may be issued, provided the purchased service or data has not been used.
Data Package Validity
Unused data remaining after the expiration of a data package’s validity period is not eligible for a refund.
Accidental Purchases
Refunds are not available once the purchased service has been activated or used.
Incorrect Charges
Any billing disputes must be reported within 12 days of the transaction. Please include details explaining
why you believe the charge is incorrect.
Fraudulent Activities
We reserve the right to refuse refund requests in cases of suspected fraud, abuse, misuse, or violations of
our terms and conditions.
Device Compatibility
Customers are responsible for ensuring that their device is compatible with the purchased service before
completing their purchase. Refunds will not be issued for compatibility-related issues.
Network-Locked Devices
Customers are responsible for ensuring that their device is unlocked and compatible with the purchased
service before completing their purchase. Refunds will not be issued if the service cannot be used because
the device is network-locked or restricted to a specific mobile carrier.
One-Time Purchases
One-time purchases are non-refundable once activated or used.

Process for Requesting a Refund

Time Frame
Refund requests must be submitted within 30 days of the purchase date.
Cooperation
Customers are expected to cooperate promptly with our support team during the troubleshooting process.
Failure to do so may affect refund eligibility.
How to Request a Refund
To request a refund, please contact our support team by email, providing your order details and the reason
for your request.

Exceptions and Specific Scenarios

Unauthorized Purchases
Refund requests for unauthorized transactions are subject to investigation and approval.
Order Modifications
Once a purchase has been completed, it cannot be modified or customized.
Service Suspension
Services may be suspended without prior notice in certain circumstances. Such suspensions do not
automatically qualify for a refund.
Refund Time Limit
Refund requests will not be accepted more than 60 days after the original purchase date, regardless of
whether the purchased service has been activated.

Additional Terms

Fair Usage Policy
All bundles and service plans are subject to our Fair Usage Policy.
Liability
We are not responsible for service interruptions, network outages, or temporary unavailability caused by
third-party providers or circumstances beyond our control.
Warranty
We do not guarantee uninterrupted or continuous network availability.

Contact and Support

If you have any questions or require assistance regarding our refund policy, please contact our customer
support team. We are committed to providing prompt assistance and ensuring a smooth, hassle-free
experience.